Privacy Policy
Effective Date: April 8th, 2013
GOTSTYLE™, 2225762 Ontario Ltd. and Distillery Clothing, Inc., (collectively, "GOTSTYLE") collects customer information to help us to serve you better. We respect your privacy and are committed to maintaining and using this information responsibly. This privacy policy addresses the use and disclosure of personal information we collect from you. By providing your information to us, you are accepting the practices described in this privacy policy.
COLLECTION AND USE OF INFORMATION
PERSONAL INFORMATION
CALIFORNIA RIGHTS
ACCESS TO INFORMATION
WEBSITE-RELATED INFORMATION
COOKIES AND WEB BEACONS
MARKETING EMAIL COMMUNICATIONS
YOUR ONLINE ACCOUNT
LINKS TO OTHER SITES
SECURITY
CHILDREN
CONTACT US
This Privacy Notice may be updated from time to time. Accordingly, you should check the date of this Notice (which appears at the top of this page) and review any changes since the last version. Your continued use of the Site following any modifications demonstrates your agreement to such changes. If at any time you do not agree to the terms of this Privacy Notice, please do not use this Site or provide us with personal information when shopping in our Stores.
COLLECTION AND USE OF INFORMATION
GOTSTYLE™, or a third-party service provider acting on our behalf ("Service Provider"), may collect and use information from and about you as described below.
GOTSTYLE™ may collect personal information from you in various ways, including when you (1) log in; (2) order or purchase products, gift cards or services from us; (3) register with us on our Site to shop or participate in our online community or update your account; (4) sign up for newsletters, emails or other communications from Gotstyle; (5) request a catalogue; (6) participate in surveys, contests, sweepstakes or promotions; (7) join our social networking sites; (8) apply for a GOTSTYLE™ credit card; (9) communicate online with our customer service representatives; or (10) request information from us or otherwise contact us. The personal information we collect may include your name, email address, mailing address, telephone number, mobile telephone number, payment card information, birthday and gender.
We use information from and about you: (1) to process and administer payments or returns, provide services and communicate with you about your purchases; (2) to improve your shopping experience and help us target specific products and services to you; (3) to respond to your inquiries; (4) to communicate with you about our products and services; and (5) to help us develop and improve our Site and Stores and tailor our Site and Stores to your interests. When you supply your postal address, either when requesting a catalog or placing an order, you may receive catalogs by mail from us. We also occasionally make our postal list available for limited use by unaffiliated third parties.
When you place an order on any of our websites, we use this information to process and track your order and contact you via email, postal mail or phone if we have any questions or concerns regarding your order. If you provide an email address during checkout, you will also receive order confirmation and shipping status emails. We also maintain a record of your purchases made on any of our websites and combine this with information you have provided in our retail stores or over the phone in order to serve you better. We may combine information you provide with demographic information and information that is publicly available. We may also use information about your product preferences and interests in order to improve our site design and enhance your shopping experience. If you communicate online with our customer service representatives, we will use the information you convey to respond to your requests and serve you better.
When we offer sweepstakes, contests, promotions or surveys, you may be required to provide certain personal information so we can notify winners and/or fulfill promotional obligations. In these instances, you have the option to receive emails, postal mail from us regarding our products, services, contests, and promotions. Even if you have previously chosen not to receive email or postal mail from us, you may still receive information as it relates to the sweepstakes, contest, promotion or survey in which you have participated.
We may also share your information, including, without limitation, your email address (but not your credit card information) with unaffiliated third parties that would enable them to contact you about products or services you may be interested in. In the unlikely event of a sale of some or all of our business, GOTSTYLE™ may disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy.
You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our websites or the public. Additionally, GOTSTYLE™ may combine your personal information with personal and nonpersonal information we receive from and about you from other online and offline sources.
GOTSTYLE™ collects various types of personal information about you both online and offline, as described in this privacy policy. Under California law, customers of GOTSTYLE who are residents of California may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct marketing purposes. To make such a request, please write to us at the following address:
GOTSTYLE™ Online Customer Service
21 Trinity Street
Toronto, ON M5A 3C4 Canada
Alternatively, you may send us an email, to customerservice@gotstyle.ca with the words "California Privacy Rights" in the subject line.
You have the right to access, update and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. If you have a GOTSTYLE™ account, you may access, update and correct some of your personal information online. Or, you can always email to us at customerservice@gotstyle.ca or write to us at:
GOTSTYLE™ Online Customer Service
21 Trinity Street
Toronto, ON M5A 3C4 Canada
GOTSTYLE™ reserves the right to request certain personal information in order to verify the identity of the individual seeking access to information.
GOTSTYLE™ may collect additional information from you, including—but not limited to—your browser type, operating system, Internet Protocol (IP) address, domain name from which you access the Site and service provider, as well as information about your browsing behavior, such as the date and time you visited the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site and other Site usage data. We use this information: (1) to review the usage and operations of our Site and services; (2) to address problems with our Site, our business or our products and services; and (3) to protect the security or integrity of the Site and our business. To help us perform these functions, we sometimes will work with reputable third parties. For example, from time to time we may share information with a secure service provider to help us measure the effectiveness of our advertising and how visitors use our Site. We currently use the services of a few carefully selected companies to help manage and optimize our Internet business and communications. These companies help us to measure the effectiveness of our advertising and better understand how visitors use our Site. To do this, cookies are placed on computer browsers and web beacons are placed on our Site. The type of information collected in this manner includes pages visited, products viewed and products placed in your shopping cart. By supplementing our records, this information helps us to identify what pages are most attractive to our visitors, which of our products most interest our customers and what kinds of offers our customers like to see.
A cookie is a small data file that sites often store on your hard drive when you visit the Site. GOTSTYLE™ may place cookies on your computer to collect information about your visit to the Site and to improve Site functionality. For example, we may place cookies on your computer to understand which pages of the Site you've visited, determine which areas and features of our Site are most popular, learn how search engine referral is working effectively, provide unique user identification, preserve the contents of your shopping bag between your visits and obtain product browsing and purchasing history.
By using our Site, you consent to our placement of cookies on your computer. You may occasionally get cookies from our business partners or other third parties. We have no access to or control over these cookies. Most internet browsers automatically accept cookies, but if you do not wish to have cookies on your system, you can set your browser preferences to refuse them or to alert you when cookies are being sent. In order to disable cookies, please consult your browser's "help" section for instructions. Additionally, if you have an Adobe Flash player installed on your computer, your Flash player can be set to reject or delete Flash cookies. If you choose to decline cookies, you may not be able to fully experience the features of our websites.
A web beacon, also known as a clear GIF or pixel tag, is an invisible tag placed on certain pages of our Site or a third-party site where we may advertise, but not on your computer. When you access these pages, web beacons generate a generic notice of that visit. They usually work in conjunction with cookies, registering when a particular computer visits a particular page. If you turn off cookies, the web beacon will simply detect an anonymous site visit. We may also use cookies or web beacons to manage and deliver more relevant advertisements on the Site, across the Internet and via email. Web beacons may also be used to report certain information (but not your name, address, email address, telephone number or payment information) about your visits to our Site and other sites that advertise and feature links to our Site, in order to measure the effectiveness of our advertisements. Cookies or web beacons may also be used to let us know if you have opened an email from us. This information allows us to make improvements and updates to enhance your experience.
MARKETING EMAIL COMMUNICATIONS
If you provide us with your email address when you register online, log-in, place an order, or update your account, make a customer service inquiry, opt-in to receive our emails, shop online, request a catalog, participate in a sweepstakes, contest, promotion or survey, you may automatically be added to our email list and you will receive marketing or promotional information from us.
If you do not wish to receive GOTSTYLE™ marketing emails, you may opt out by clicking on the unsubscribe link found at the bottom of all GOTSTYLE™ marketing emails, or you may email customer service at customerservice@gotstyle.ca with the following phrase "Unsubscribe" in the subject line along with your name and email address in the body. From time to time, we may share your information, including, without limitation, email addresses (but not your credit card information), with unaffiliated third parties whose products or services may be of interest to you and who have their own privacy policy in place. If you do not wish to receive marketing emails from these third parties, you may opt-out by emailing customer service at customerservice@gotstyle.ca with the following: The phrase "Do Not Share Email" in the subject line, with your name and email address, in the body of the email.
You can also contact us via postal mail regarding any of the above by writing to:
GOTSTYLE™ Online Customer Service
21 Trinity Street
Toronto, ON M5A 3C4 Canada
Or you may contact us by phone at 416.260.9696 24/7/365.
Please be aware that it can take up to 10 business days to remove you from our marketing email lists. And although we will no longer share your contact information with unaffiliated third parties for their marketing purposes, if they already have your information you will have to opt-out of their marketing communications by contacting them directly. If you opt-out from receiving our marketing emails, you will continue to receive order confirmation and shipping status emails.
If you open an account on the Site you will be prompted to select a password. After providing your password, you can edit or delete your information at any time. The retrieval of personal information relating to you and your order history is only available to you if you provide the correct password that you created, and all profile information is only available while you are logged in to your account. If you forget your password, a new password will be assigned to you and will be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different address than the one used to register.
As a convenience to our Site visitors, we may provide links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the content or privacy practices of such sites and we encourage you to review the privacy policies and terms of use of any third-party websites or services.
Protecting your order information is a priority for us. We have taken reasonable physical, administrative and technical steps designed to safeguard the information we collect from and about our customers and Site visitors. For example, we use Secure Sockets Layer (SSL) technology to protect the security of your online order information. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.
We have personal-information retention processes designed to retain personal information of our customers no longer than necessary for the purposes stated above or to otherwise meet legal requirements. While we implement these and other security measures on our sites, please note that 100% security is not always possible. You play a role in protecting your information as well. Because your password permits access to your personal information, please keep your password secret and do not disclose it to others.
GOTSTYLE™ is concerned about the privacy of children and we do not collect any personal information from a child under 13. We do not sell products for purchase by children and all children's products we sell are for purchase by adults only.
You can contact our Privacy Officer at:
Chief Privacy Officer
GOTSTYLE™ Online Customer Service
21 Trinity Street
Toronto, ON M5A 3C4 Canada
customerservice@gotstyle.ca